Tier 2 Helpdesk
Job Responsibilities
- Provide on-site technical support for network infrastructure, including installation, configuration, and maintenance.
- Troubleshoot and resolve network connectivity issues, hardware failures, and software problems.
- Assist with the implementation of network upgrades and enhancements.
- Coordinate with IT teams to ensure seamless integration of network systems with other company applications.
- Provide technical training and support to end-users.
- Document and track technical incidents and resolutions.
- Maintain accurate records of network equipment and inventory.
- Adhere to company policies and procedures related to IT security and compliance.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3-5 years of experience in network administration or technical support.
- Certifications such as CCNA, CCNP, or equivalent are preferred.
- Strong understanding of networking protocols (TCP/IP, DNS, DHCP, etc.).
- Experience with network monitoring and management tools.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Excellent time management and organizational skills.
Note: While the job description mentions running cables and TV installations, these tasks may not be the primary focus of the role. The emphasis will be on network support and troubleshooting.
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