Join a dynamic team at a leading engineering firm that is shaping the future of its industry through innovation and growth. We are seeking a seasoned Desktop Support Specialist to be the cornerstone of our IT support structure, providing critical Tier 2 assistance and guiding a dedicated team. This is a chance to be at the forefront of our expansion, playing a key role in building out our technical infrastructure and ensuring our team has the support it needs to succeed.
Key Responsibilities
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Provide advanced technical support for hardware, software, and networking issues for employees across multiple locations.
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Travel between local offices to troubleshoot and resolve on-site technical challenges.
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Collaborate with and mentor junior IT staff, serving as a key resource for complex issues and best practices.
Required Qualifications
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Proven experience (at least eight years) in a senior-level desktop support or field support role.
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Proficiency with modern endpoint management tools and the Microsoft ecosystem.
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A track record of independent problem-solving and a proactive approach to support.
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Experience supporting office move projects and IT infrastructure build-outs.
This senior role is ideal for a skilled and experienced support professional who is ready to lead a team and drive IT infrastructure initiatives for a growing company in Central Texas.
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