Sr. Business Analyst
REQUIREMENTS:
- Function as a key contributor to a software development team
- Ability to operate across various levels of the organization
- Proven ability to act independently to determine methods and procedures on new or special assignments
- Possess excellent interpersonal and strong communication skills
- Communicate effectively, both verbally and in writing, exhibit strong listening and feedback skills
- Proven ability to thrive/be successful in a fast-paced corporate environment
- Track record of delivering on deadlines
- Excellent analytical skills and close attention to detail
- Ability to easily capture business requirements from the internal customer and communicate those needs to project team members including developers, project managers, IT staff, and management
- Ability to quickly understand and explain complicated processes clearly
- Ability to quickly analyze and identify more efficient workflows/processes
- Ability to serve as a change agent in the organization
MAJOR RESPONSIBILITIES:
- Analyze and document business process flows and system data flows
- Collaborate with cross-functional teams on new feature functional designs, functional requirements, limitations, and implementations of new initiatives
- Apply baseline understanding of performing data imports/exports, standard API’s and other common application development concepts to technical and functional discussions
- Become the functional subject matter expert for the businesses supported as it pertains to systems and applications
- Serve as team representative on the weekly Change Management, presenting changes and identifying potential external impacts to team
- Communicate updates to users including release notes, outage notices, general announcements
- Prep data and import/export using the data loader or other import tools
- Build out reporting and dashboards
- Chair User Acceptance Testing (UAT) cycles as needed
- Assist in unit testing, regression testing, and QA as needed
- Daily troubleshooting and technical support for applications to minimize production outages/downtime
- Maintenance of users, profiles, roles and permission sets
- Customization and configuration of standard objects, fields, layouts, and record types
- Documentation of all system processes and training guides as needed
- Train new and existing users on system functionality
EDUCATION AND EXPERIENCE:
- 5+ years working in a software development team preferred
- Bachelor’s Degree in computer science, management information systems, engineering, math, business, or equivalent experience and certifications
- Familiarity with the software development lifecycle (SDLC), waterfall, Agile, Kanban
- Experience working in project management applications such as Microsoft Project, Azure DevOps, JIRA, or similar
- Familiarity with Salesforce, ServiceNow, Zendesk or similar
- Experience in energy supply chain, specifically as it pertains to the movement of commodities such as oil, natural gas, refined products a plus
PHYSICAL REQUIREMENTS:
- Ability to engage in repetitive motions, including movements of the hands, wrists, or fingers
- Ability to sit for prolonged periods
- Ability to speak, including expressing oneself or exchanging information with others
- Ability to hear, including perceiving the nature of sounds at normal speaking levels with or without correction
- Ability to see and distinguish shapes with or without corrective eyewear
- Ability to receive detailed information through oral communication and to make discriminations in sound
- May be required to lift objects less than 25 pounds, occasionally
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