Tier 2 Desktop Support Engineer
We are seeking a skilled Tier 2 Desktop Support Engineer to join our team. The ideal candidate will have a minimum of 3 years of experience in providing technical support, with a strong focus on Windows 10/11 operating systems, Microsoft Office Suite, and Active Directory.
Key Responsibilities:
- Provide advanced technical support for escalated desktop issues
- Troubleshoot and resolve complex hardware and software problems
- Manage and maintain user accounts within Active Directory
- Utilize ServiceNow to track and resolve incidents and service requests
- Deploy and configure desktop hardware and software
- Assist in the implementation and management of desktop automation tools, such as Autopilot
Qualifications:
- 3+ years of experience in desktop support
- Associate's degree or higher in Information Technology or related field
- Strong knowledge of Windows 10/11 operating systems, Microsoft Office Suite, and Active Directory
- Experience with ServiceNow or similar ticketing systems
- Excellent problem-solving and troubleshooting skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
If you are a highly motivated individual with a passion for technology and a dedication to exceptional customer service, we encourage you to apply.
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