Help Desk Specialist
Job Description: We are seeking a Help Desk Specialist to join our IT support team. In this role, you will be responsible for providing technical assistance and support.
Responsibilities:
- Provide first-level contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route, and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through the problem-solving process.
- Follow up with customers to ensure their technical issues are resolved.
- Utilize excellent customer service skills and exceed customers’ expectations.
Top 3-5 must-haves:
- Someone who can come in and hit the ground running!
- Good etiquette- Emphasis on soft skills, they can teach IT.
- They need to be able to take the call, and do the fix as well.
- They will be working with 120 users.
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