Job Description: Senior Desktop Support Specialist
Job Summary:
As a Senior Desktop Support Specialist, you will be responsible for providing advanced technical support to our end-users. You will troubleshoot hardware and software issues, install and configure systems, and assist with user training. The ideal candidate is a highly motivated and customer-oriented individual with a strong technical background.
Key Responsibilities:
- Advanced Troubleshooting: Diagnose and resolve complex hardware and software issues.
- System Administration: Install, configure, and maintain end-user devices, including computers, laptops, and mobile devices.
- User Support: Provide timely and effective technical support to end-users via phone, email, and in-person.
- Project Implementation: Assist with the deployment and management of new technologies and systems.
- Knowledge Sharing: Document processes and share knowledge with the team.
- Mentorship: Mentor junior team members and provide guidance on technical issues.
- Security: Adhere to security best practices and implement security measures to protect company assets.
Required Qualifications:
- Strong technical skills, including advanced knowledge of Windows and macOS operating systems.
- Experience with troubleshooting complex hardware and software issues.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong customer service orientation.
- BS degree in Computer Science or related field preferred.
Preferred Qualifications:
- Experience with user provisioning and management.
- Knowledge of SharePoint.
- Experience with ITIL or other IT service management frameworks.
Benefits:
- Competitive salary and benefits package
- Opportunities for professional development
- Flexible work arrangements
- Supportive and collaborative work environment
If you are a highly motivated and customer-oriented individual with a passion for technology, we encourage you to apply.
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