Desktop Support II
Mode of Hire- direct
Onsite
Responsibilities:
- The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered you must be self-motivated, pleasantly aggressive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to detail is a must.
- Install drivers/hardware
- New user setups (set up new login profiles, printers, shortcuts, mapped drives, etc.)
- Hardware support (desktops, laptops, printers, etc.)
- 1st and 2nd level troubleshooting
- Assist with higher-level tasks when needed
Skills/Requirements
- 2+ years of desktop support experience
- Intermediate knowledge of networking (wired and wireless)
- Office apps (documents, spreadsheets primarily)
- Desktop Support knowledge within a corporate environment (domains, DNS, etc)
- 1st to 2nd-level troubleshooting skills (some issues will require more than basic PC knowledge)
- Great attention to details
- Willing to learn new tasks/skills
- Good written AND verbal communication skills
- Pleasant personality and ability to clearly communicate with people.
- Must be able to succeed in a dynamic team environment and be open to overtime when necessary
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