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IT/OT Help Desk Analyst II

Location: 79045 Type: Direct Hire Job #10864 RESPONSIBILITIES  Serves as a member of the global infrastructure team. Responsible for assisting with plant IT/OT Support.  Supports a consistent approach and collaborates with other members of IT, such that decisions are made in line with both the IT and business strategies and objectives. Participate in and support development, communication, and maintenance of IT policies and procedures within the IT organization. Maintain an industry awareness of information technology, IT/OT best practices, and related technological trends. Identify and suggest innovative opportunities aimed at improving and equipping the organization with better tools to perform assigned job functions. Participate in on-call rotation with other plant support employee(s). Install, configure, test, maintain, monitor, and troubleshoot Windows desktop and laptop equipment, peripheral devices, printing/scanning devices, presentation equipment, and software.  Assist with network and server equipment as needed. Manage and support wired and wireless networks. Manage and support phone systems. Perform system backups and file/server recovery as needed. Administer and maintain end user accounts, permissions, and access rights as needed. If necessary, liaise with third-party support and equipment vendors. REQUIREMENTS & QUALIFICIATIONS High school degree and/or 2 years’ work experience in related field.  Associates Degree strongly preferred. One or more years of experience working as a help desk analyst or OT support strongly preferred. Knowledge of Windows Operating Systems. Hands-on end-user hardware troubleshooting experience. Experienced in user applications, equipment, and system upgrades. Experienced in functions and use of computer and peripheral hardware. Must have a communicative, collaborative, transparent, and trusted approach to working with his/her staff, colleagues, upper management, and outside partners. Experience working with outside IT service providers. Strong analytical and problem-solving capabilities with Customer-Service orientation and a positive attitude is a MUST. Excellent organizational and planning skills. Strong communications and interpersonal abilities. Treats others with respect and value, with diplomacy and tact. Ability to listen, build rapport, and credibility as a partner within the business and IT. Strong customer service orientation. Ability to make sound and logical judgments under intense pressure. Ability to balance the needs of customers in a challenging setting with the requirements to maintain a stable, secure, and ever-changing IT environment. Ability to translate and communicate technical information to a non-technical audience. Strong incident and problem management skills including identification and escalation of system issues. Ability to manage high severity issues and escalate as appropriate. #10864 Apply Now

IT/OT Help Desk Analyst II Read More »

  • Location: 79045
  • Type: Direct Hire
  • Job #10864

RESPONSIBILITIES 

Serves as a member of the global infrastructure team.
Responsible for assisting with plant IT/OT Support. 
Supports a consistent approach and collaborates with other members of IT, such that decisions […]

IT Desktop Support Tech (Austin, TX)

Location: Austin Type: Direct Hire Job #10812 Desktop Support Technician Are you a highly skilled and customer-focused IT professional looking to make a tangible impact in a dynamic and growing company? Join our team as a Desktop Support Technician and play a vital role in ensuring our employees have the technology and support they need to succeed. In this role, you will be responsible for maintaining, repairing, and troubleshooting computer systems, peripherals, and software applications. You’ll be the go-to person for resolving technical issues, responding to support requests with efficiency and detail, and contributing to a positive and productive work environment. What You'll Do: Provide hands-on and remote technical support to end-users, resolving hardware, software, and network-related issues. Install, configure, and update desktop software, including operating systems and a variety of industry-specific applications. Image and deploy new workstations, ensuring proper setup and connectivity. Troubleshoot and support video conferencing, printer issues, and other essential office technologies. Assist in creating and maintaining technical documentation for common issues and procedures. Train end-users on computer systems, email, and communication tools. Prioritize and manage support requests effectively to meet service level agreements. What You'll Bring: A solid understanding of Microsoft Operating Systems and networking fundamentals (TCP/IP, DHCP, DNS). Experience with Active Directory and VPN connectivity. Proficiency in troubleshooting a wide range of hardware and software issues. Hands-on experience with PC imaging and deployment. Excellent customer service and communication skills, with the ability to explain technical concepts clearly. Strong critical thinking and problem-solving abilities. The ability to work independently and as part of a team. Ideally, 1+ years of experience in an Information Technology support role. Familiarity with software such as AutoCAD, Civil 3D, or Bentley products is a plus. Relevant certifications (ITIL, A+, MCP) are also a plus. We offer a collaborative and engaging work environment where your contributions are valued. If you are a motivated and technically proficient individual with a passion for helping others, we encourage you to apply! 10812  Apply Now

IT Desktop Support Tech (Austin, TX) Read More »

  • Location: Austin
  • Type: Direct Hire
  • Job #10812

Desktop Support Technician

Are you a highly skilled and customer-focused IT professional looking to make a tangible impact in a dynamic and growing company? Join our team as a Desktop Support Technician and play a vital role in […]

Business Controller

Location: The Woodlands Type: Direct Hire Job #10789 POSITION SUMMARY: The Business Controller is experienced in corporate budget management, and is responsible for managing the overall financial health of our business affiliates, including but not limited to the creation and supervision of accurate and timely accounting and financial information of local and corporate offices. ESSENTIAL FUNCTIONS: :(The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word “May.”) Prepares and analyzes financial statements, including the following tasks and responsibilities: Reviews and records journal entries required to reflect monthly activity Ensures proper month-end close processes to ensure the accuracy of accounting records Prepares work papers supporting the monthly close process and month-end balances Ensures the timely completion and accuracy of monthly account reconciliations Ensures the timely completion and accuracy of all bank reconciliations Balances intercompany balances across the organization Ensures accounting is in accordance with US GAAP Supports the Corporate team with ad hoc analysis to support business decisions. Assists the Financial Operations managers and Corporate team with preparation of annual budget and quarterly forecasts. Prepares and review operations from a balance sheet, income statement and cash flow perspective. Supports the month-end business review process with value-added information and analysis. Communicates as necessary to answer questions and inform business partners concerning financial performance and business issues Works with the Internal Control & Process Change Manager to implement, document and maintain adequate and effective processes to improve the close and reporting cycles and ensure timely and accurate reporting Assists in successfully responding to annual audit requests from external auditors. Performs other related duties as assigned to assist with successful operations and business continuity. POSITION REQUIREMENTS: Successfully passes background check, pre employment drug screening, pre employment aptitude and competency assessment(s). Possesses a valid U.S. Driver’s License. Daily in-person, predictable attendance. EDUCATION/EXPERIENCE LEVEL Bachelor’s degree in Finance or Accounting 10 years of experience in accounting and finance with at least 5 years of experience in O&G CPA preferred, but not required #10789 Apply Now

Business Controller Read More »

  • Location: The Woodlands
  • Type: Direct Hire
  • Job #10789

POSITION SUMMARY: The Business Controller is experienced in corporate budget management, and is responsible for managing the overall financial health of our business affiliates, including but not limited to the creation and […]

Sr. Systems Administrator

Location: Sugar Land Type: Direct Hire Job #10727 Company Job Description Responsibilities: Manage and support Azure cloud services, including virtual machines, networking, and storage. Administer Active Directory (AD) environments, group policies, and security settings. Monitor the performance and configuration of systems and perform routine maintenance and upgrades. Ensure that records of system downtime and equipment inventory are kept up to date. Implement and manage backup and disaster recovery solutions. Develop and maintain documentation for system configurations, procedures and processes. Collaborate with cross functional teams to plan and execute IT projects. Ensure compliance with security policies, best practices and OS patching. Provide technical support and guidance to junior IT staff and end users. Stay updated with the latest trends and technologies in IT systems administration. Minimum Education: None Minimum Years of Experience: 8 years  Qualifications: Bachelor’s degree in computer science is a plus, Information Technology, or a related field. 5 – 7 years of experience in IT System Administration, with a focus on Azure and Active Directory. Experience with MS AD Technologies/Domains, including group policy and Management, Intune, Autopilot, Teams (voice), Microsoft 365 administration, SharePoint online and standardization. Experience with Domain migrations is a plus. Strong knowledge of cloud computing concepts and services in Azure. Experience with complex IT Infrastructures, virtualized environments, particularly VMWare and Win platforms both on-prem and cloud. Proficiency in Active Directory management, including user provisioning and policy management. Experience migrating legacy on-prem apps over to cloud while providing cost effective solutions. Experience with PowerShell scripting for automation and reporting. Familiarity with networking concepts, firewalls, and VPNs. Excellent problem solving and communication skills. Relevant certifications (e.g., Microsoft Certified: Azure Administrator, MCSA, MCSE) are a plus. #10727 Apply Now

Sr. Systems Administrator Read More »

  • Location: Sugar Land
  • Type: Direct Hire
  • Job #10727

Company Job Description

Responsibilities:

Manage and support Azure cloud services, including virtual machines, networking, and storage.
Administer Active Directory (AD) environments, group policies, and security […]