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IT/OT Help Desk Analyst II

Location: 79045 Type: Direct Hire Job #10864 RESPONSIBILITIES  Serves as a member of the global infrastructure team. Responsible for assisting with plant IT/OT Support.  Supports a consistent approach and collaborates with other members of IT, such that decisions are made in line with both the IT and business strategies and objectives. Participate in and support development, communication, and maintenance of IT policies and procedures within the IT organization. Maintain an industry awareness of information technology, IT/OT best practices, and related technological trends. Identify and suggest innovative opportunities aimed at improving and equipping the organization with better tools to perform assigned job functions. Participate in on-call rotation with other plant support employee(s). Install, configure, test, maintain, monitor, and troubleshoot Windows desktop and laptop equipment, peripheral devices, printing/scanning devices, presentation equipment, and software.  Assist with network and server equipment as needed. Manage and support wired and wireless networks. Manage and support phone systems. Perform system backups and file/server recovery as needed. Administer and maintain end user accounts, permissions, and access rights as needed. If necessary, liaise with third-party support and equipment vendors. REQUIREMENTS & QUALIFICIATIONS High school degree and/or 2 years’ work experience in related field.  Associates Degree strongly preferred. One or more years of experience working as a help desk analyst or OT support strongly preferred. Knowledge of Windows Operating Systems. Hands-on end-user hardware troubleshooting experience. Experienced in user applications, equipment, and system upgrades. Experienced in functions and use of computer and peripheral hardware. Must have a communicative, collaborative, transparent, and trusted approach to working with his/her staff, colleagues, upper management, and outside partners. Experience working with outside IT service providers. Strong analytical and problem-solving capabilities with Customer-Service orientation and a positive attitude is a MUST. Excellent organizational and planning skills. Strong communications and interpersonal abilities. Treats others with respect and value, with diplomacy and tact. Ability to listen, build rapport, and credibility as a partner within the business and IT. Strong customer service orientation. Ability to make sound and logical judgments under intense pressure. Ability to balance the needs of customers in a challenging setting with the requirements to maintain a stable, secure, and ever-changing IT environment. Ability to translate and communicate technical information to a non-technical audience. Strong incident and problem management skills including identification and escalation of system issues. Ability to manage high severity issues and escalate as appropriate. #10864 Apply Now

IT/OT Help Desk Analyst II Read More »

  • Location: 79045
  • Type: Direct Hire
  • Job #10864

RESPONSIBILITIES 

Serves as a member of the global infrastructure team.
Responsible for assisting with plant IT/OT Support. 
Supports a consistent approach and collaborates with other members of IT, such that decisions […]

Senior Progress OpenEdge

Location: Houston Type: Direct Hire Job #10842 Senior Progress OpenEdge Specific Needs: A technical B.A./B.S. degree or equivalent experience Five + years of technical content writing experience Experience with object-oriented programming (classes, types, objects, inheritance, instances, events, etc.), Thorough knowledge of Progress or Progress 4GL programming, SDLC principles and practices, Linux and Unix OS, Progress database administration, code testing and debugging, software troubleshooting methods, application integration and UNIX scripting, Progress OpenEdge development, web programming and WebSpeed, requirement gathering and analysis, project management, SQL queries, Progress OpenEdge Architect, source control management systems, networking administration, OOPS concepts Clear understanding of Progress 4GL libraries, C, Java, HTML5, CSS3, JavaScript, JQuery, AJAX, JSON, OpenEdge Studio, Progress AppServer, GUI tools for web services, MS SQL Server, Windows OS. Experience in front end development with Kendo UI is preferred Thorough understanding in use of API and .NET applications with SQL server database Proficient Progress coding skills with the ability to analyze user or client requirements and solve complex programming or application issues Effective presentation and communication skills as well as ability to write functional or design specifications as per user requirements or needs Ability to lead other programmers as well as work well in a cross-functional team and independently as developer. Acts as a resource for colleagues with less experience. Ability to keep up with latest industry trends and new technologies as well as create technical documentation to assist end-users in their understanding of application Ability to handle multiple projects simultaneously and meet deadlines in a fast-paced and challenging work environment while being led with priority-based project management. #10842 Apply Now

Senior Progress OpenEdge Read More »

  • Location: Houston
  • Type: Direct Hire
  • Job #10842

Senior Progress OpenEdge

Specific Needs:

A technical B.A./B.S. degree or equivalent experience
Five + years of technical content writing experience
Experience with object-oriented programming (classes, types, objects, […]

.Net Developer, Mid level

Location: Houston Type: Direct Hire Job #10840 Software Developer Essential Functions & Responsibilities: Develop, test, and maintain various web applications using JavaScript, C#/.NET, and SQL Develop, test, and maintain standalone console applications using Java Create and maintain reports and dashboards using a combination of Jaspersoft Report Studio, SSRS, and SQL. Reports may contain various charts, tables, conditional styling, etc. and can require incorporating data from multiple complex data sources. Perform routine maintenance and timely troubleshooting of any report or application issues that arise. Get up to speed quickly on all aspects of business to better understand our data and be able to quickly provide data and reports to our stakeholders. Assists users in solving system problems and trains users in system operations. Mentor and continuously train other developers on all aspects of the system architecture and participate in code review. Performs other job duties as assigned. #10840     Apply Now

.Net Developer, Mid level Read More »

  • Location: Houston
  • Type: Direct Hire
  • Job #10840

Software Developer

Essential Functions & Responsibilities:

Develop, test, and maintain various web applications using JavaScript, C#/.NET, and SQL Develop, test, and maintain standalone console applications using Java Create […]

IT Desktop Support Tech (Austin, TX)

Location: Austin Type: Direct Hire Job #10812 Desktop Support Technician Are you a highly skilled and customer-focused IT professional looking to make a tangible impact in a dynamic and growing company? Join our team as a Desktop Support Technician and play a vital role in ensuring our employees have the technology and support they need to succeed. In this role, you will be responsible for maintaining, repairing, and troubleshooting computer systems, peripherals, and software applications. You’ll be the go-to person for resolving technical issues, responding to support requests with efficiency and detail, and contributing to a positive and productive work environment. What You'll Do: Provide hands-on and remote technical support to end-users, resolving hardware, software, and network-related issues. Install, configure, and update desktop software, including operating systems and a variety of industry-specific applications. Image and deploy new workstations, ensuring proper setup and connectivity. Troubleshoot and support video conferencing, printer issues, and other essential office technologies. Assist in creating and maintaining technical documentation for common issues and procedures. Train end-users on computer systems, email, and communication tools. Prioritize and manage support requests effectively to meet service level agreements. What You'll Bring: A solid understanding of Microsoft Operating Systems and networking fundamentals (TCP/IP, DHCP, DNS). Experience with Active Directory and VPN connectivity. Proficiency in troubleshooting a wide range of hardware and software issues. Hands-on experience with PC imaging and deployment. Excellent customer service and communication skills, with the ability to explain technical concepts clearly. Strong critical thinking and problem-solving abilities. The ability to work independently and as part of a team. Ideally, 1+ years of experience in an Information Technology support role. Familiarity with software such as AutoCAD, Civil 3D, or Bentley products is a plus. Relevant certifications (ITIL, A+, MCP) are also a plus. We offer a collaborative and engaging work environment where your contributions are valued. If you are a motivated and technically proficient individual with a passion for helping others, we encourage you to apply! 10812  Apply Now

IT Desktop Support Tech (Austin, TX) Read More »

  • Location: Austin
  • Type: Direct Hire
  • Job #10812

Desktop Support Technician

Are you a highly skilled and customer-focused IT professional looking to make a tangible impact in a dynamic and growing company? Join our team as a Desktop Support Technician and play a vital role in […]