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Location: 79045 Type: Direct Hire Job #10864 RESPONSIBILITIES  Serves as a member of the global infrastructure team. Responsible for assisting with plant IT/OT Support.  Supports a consistent approach and collaborates with other members of IT, such that decisions are made in line with both the IT and business strategies and objectives. Participate in and support development, communication, and maintenance of IT policies and procedures within the IT organization. Maintain an industry awareness of information technology, IT/OT best practices, and related technological trends. Identify and suggest innovative opportunities aimed at improving and equipping the organization with better tools to perform assigned job functions. Participate in on-call rotation with other plant support employee(s). Install, configure, test, maintain, monitor, and troubleshoot Windows desktop and laptop equipment, peripheral devices, printing/scanning devices, presentation equipment, and software.  Assist with network and server equipment as needed. Manage and support wired and wireless networks. Manage and support phone systems. Perform system backups and file/server recovery as needed. Administer and maintain end user accounts, permissions, and access rights as needed. If necessary, liaise with third-party support and equipment vendors. REQUIREMENTS & QUALIFICIATIONS High school degree and/or 2 years’ work experience in related field.  Associates Degree strongly preferred. One or more years of experience working as a help desk analyst or OT support strongly preferred. Knowledge of Windows Operating Systems. Hands-on end-user hardware troubleshooting experience. Experienced in user applications, equipment, and system upgrades. Experienced in functions and use of computer and peripheral hardware. Must have a communicative, collaborative, transparent, and trusted approach to working with his/her staff, colleagues, upper management, and outside partners. Experience working with outside IT service providers. Strong analytical and problem-solving capabilities with Customer-Service orientation and a positive attitude is a MUST. Excellent organizational and planning skills. Strong communications and interpersonal abilities. Treats others with respect and value, with diplomacy and tact. Ability to listen, build rapport, and credibility as a partner within the business and IT. Strong customer service orientation. Ability to make sound and logical judgments under intense pressure. Ability to balance the needs of customers in a challenging setting with the requirements to maintain a stable, secure, and ever-changing IT environment. Ability to translate and communicate technical information to a non-technical audience. Strong incident and problem management skills including identification and escalation of system issues. Ability to manage high severity issues and escalate as appropriate. #10864 Apply Now