Desktop Specialist – Shreveport
The Desktop Specialist is responsible for providing technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring the optimal performance of desktop systems. This role requires a strong understanding of desktop operating systems, hardware, and software applications, as well as excellent problem-solving and communication skills.
Qualifications:
- Minimum of four (4) years of professional IT experience in a corporate environment. Additional relevant education or IT Certification is desirable.
- Extensive knowledge of Windows 10/11, Android, iOS, and printers.
Duties/ Responsibilities
- Deploy desktop application software.
- Provide technical assistance for all levels of end users, from frontline to C-Suite.
- Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in-person.
- Provide support for employee lifecycle (new hires, moves, terminations).
- Provide printer administration, including service call management and replacing toners.
- Provide support for periodic inventories of IT resources.
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