IT Manufacturing ERP Applications Manager

• Location: Jersey Village
• Type: Direct Hire
• Job #9773

Position: IT Manufacturing ERP Applications Manager

Role Overview: As the IT Manufacturing ERP Applications Manager, you'll lead the provisioning, installation, configuration, and maintenance of hardware, software, and infrastructure systems. You'll manage a team of application administrators and provide comprehensive support for both internal and external stakeholders. Ensuring alignment with organizational core values, you'll play a pivotal role in the technical aspects of project initiation, planning, and implementation, emphasizing a minimum of 7-10 years of experience in application development and support within manufacturing and business processes.

Key Responsibilities:

1. Team Leadership and Customer Service Excellence:

   • Supervise and ensure the Application Support Staff maintain exceptional customer service.
   • Participate in hiring, evaluation processes, and recommend disciplinary actions when necessary.

2. Application Management:

   • Oversee the development and system management of 95+ applications crucial to production environments, including Docubase, Bartender, Unix, Oracle, and others.
   • Provide month-end support to finance and other business units, ensuring timely and accurate reports.

3. Technical Support and Planning:

   • Address performance and system capacity issues, providing recommendations for corrective actions and planning.
   • Lead in critical system issues, ensuring timely escalation, team collaboration, and effective communication with stakeholders.

4. Collaboration and Training:

   • Coordinate with various departments for planned application downtime events.
   • Manage training and documentation for the Application Support Staff on new and existing technologies.

5. Service Level Agreement Compliance and Application Lifecycle Management:

   • Track service requests, coordinate assignments, and ensure resolution within agreed time limits.
   • Maintain the Application Portfolio, making budget recommendations based on application needs.

6. Knowledge Sharing and Project Methodology:

   • Build and enrich the IT knowledge database, mentoring fellow IT members.
   • Adhere to the defined Project Management methodology, offering comprehensive technical support across all IT areas.

Qualifications:

Technical Skills:

• Proficiency in UNIX, including system administration, shell scripting, and file management.
• Strong command over Oracle skills, SQLPlus, PLSQL, and familiarity with bar coding principles.
• Experience with ODBC connections to Oracle Databases.

Education, Experience, and Additional Skills:

• Bachelor's degree in Computer Science or related field required.
• 5+ years of supervisory experience in IT, including hiring and performance management.
• 7-10 years of demonstrated application development and support experience in manufacturing and business processes.
• Knowledge of various operating systems and desktop technology preferred.
• Familiarity with Microsoft technologies, networking protocols, and virtualization technologies.

Desired Characteristics:

• Creative thinking abilities and excellent communication and interpersonal skills.
• Adaptability to fast-changing environments and a commitment to continuous improvement.
• Strong organizational skills, attention to detail, and the ability to lead a team effectively.
• Proficiency in handling stressful situations and showcasing strong problem-solving skills.
• Willingness to work in a biohazard environment and adhere to safety standards.
• Availability for on-call rotation and domestic/international travel support (25%).

#9773