Epic Analyst

  • Location: Dallas Area
  • Type: Direct Hire
  • Job #8727

An Epic Analyst II works to build and support one or more Epic modules for live and implementing customers. This individual will work with clinical, administrative, and revenue cycle users to support nephrology practices using the Epic CKD product by performing day-to-day maintenance of the Epic system, enhancement build, and new implementation build. This person will use their knowledge and experience to solve new problems with technology and should be self-disciplined and able to thrive in a primarily remote environment.

General Information about the Epic CKD Team:

Our client has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), with the goal of maximizing physician satisfaction and improving the quality outcomes of Chronic Kidney Disease (CKD) patients.

The tools and support the team delivers are used by nephrology practices to manage CKD patient populations in promoting better outcomes and interoperability, while improving physician experience and aiding in revenue cycle practice management.

CKD EHR by Epic, is offered to nephrology practices that are independently owned and operated. Many of these practices are smaller than typical Epic customers and value independence while leveraging the best available industry technology.

Incident and request resolution 30%

  • Monitor ServiceNow for incidents and requests assigned to team
  • Follow-up with requesters as needed for additional information
  • Update status and document notes and resolution
  • Manage team-owned workqueues and error logs
  • Some on-call responsibilities for urgent issues
  • Management of workqueues and error queues
  • Documenting and migrating build

Implementation support 30%

  • Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
  • Support users and training team with build fixes and responding to questions about workflow design
  • Implementation support for new practices and new modules
  • Documenting and migrating build
  • Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
  • Engaging with third parties to define, build, test, and troubleshoot integrated workflows

Upgrade, enhancement, and special projects work 30%

  • Support Epic upgrades in assessing needs, completing build, testing, and build
  • Work in Nova, Orion, Asana, and other tools to document build steps and statuses
  • Work with end users and SMEs to understand enhancement and optimization requests
  • Research, design, build, and testing of workflows and enhancements
  • Documenting and migrating build

Other duties as assigned 10%

  • Mentoring and training of other Epic team members



 4 to 6 years   


Bachelor’s Degree Required

Master's Preferred

Knowledge and experience in the following areas Preferred:

  • Epic Community Connect
  • Nephrology and kidney care
  • Project management                  

Proficiency with the following tools Required:

  • Epic tools such as Orion, Nova, and Sherlock
  • Microsoft Office products

One or more of the following Epic Build Certification(s) REQUIRED:

  • Epic PB Claims
  • Epic PB Admin
  • Charge Router/Electronic Remittance/Contracts

One or more of the following Epic Build Certifications Preferred:

  • Data Courier
  • Reporting Workbench
  • Real Time Eligibility


For more information on this job visit: https://vc5consulting.com/

VC5 Consulting has been named by business journals as one of the best places to work.

We offer benefits such as weekly pay, health insurance, 401k and even profit sharing to our consultants.









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