Desktop Support Analyst

  • Location: Dallas area
  • Type: Contract To Hire
  • Job #9119

Large, privately-held company in the Dallas area is seeking a customer-focused IT Support Analyst to join their growing team.

The IT Support Analyst Helpdesk Engineer will execute help desk tickets promptly and courteously and provide end-users with technical support of desktop computers, applications and related technology. This person has the ability to patiently listen to internal customers and assist them with daily computer and smart phone issues, as well as teach them better and smarter ways to use today's technology.

Primary Function:

Execute help desk tickets promptly and courteously. Provide end-users with technical support of desktop computers, applications and related technology.

Key Responsibilities:

  • Work with level I engineers on escalated tickets.
  • Mentoring of level I engineers under direction of a Manager using the EDGE method.
  • Printer setup/configuration and Print Server maintenance (printer installation and driver updates).
  • Virus and Malware removal from end-user systems.
  • User account creation for multiple systems (AD, O365, Signature, etc.).
  • Basic network troubleshooting (i.e., NICs, WiFi, Wireless connectivity, DNS and DHCP issues).
  • Troubleshooting for all company-installed applications (i.e., SureCount, RDS, AutoCad).
  • Work with other IT members on project-oriented tasks, as assigned.
  • Work to maintain and improve Knowledge Base articles, adding articles for undocumented issues.
  • Train small groups of end-users (12 or less) on use of hard and software.
  • Participate in night-time/weekend on-call rotation.
  • Maintain excellent attendance record.
  • Perform additional assignments as needed.


  • Excellent Customer Service skills a must
  • High School Diploma or equivalent required
  • 2+ Years experience with Active Directory, Windows OS, MS Office products, and Office 365
  • Knowledge of ticketing systems, remote support, and video conferencing
  • Knowledge of basic network troubleshooting and commands
  • Understanding of the MAC process
  • Minimum 1-year experience in IT Support role
  • Excellent analytical and technical skills
  • Ability to maintain confidentiality for customers, employees, and business
  • Strong verbal and written communication skills
  • Experience troubleshooting with smartphones, Wifi, tablets, and similar equipment
  • IT certifications (MCSA, MCSE, CCNA, A+, N+, etc.) a plus


For more information on this job visit:

VC5 Consulting has been named by business journals as one of the best places to work.
We offer benefits such as weekly pay, health insurance, 401k and even profit sharing to our consultants.


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